Legal
Refund policy
Not happy with Von Block? You get your money back within 30 days, no questions asked.
Last updated 9 October 2026. Paid licences are sold from 1 January 2027; until then registering is free, so there is nothing to refund.
30-day money-back guarantee
If you are not satisfied with your Von Block licence, ask for a refund within 30 days of the payment and you get the full amount back, tax included. This applies to the first purchase and to every yearly renewal.
How to ask for a refund
Reply to your Paddle receipt email, or find your order at paddle.net and ask there, or write to us at [email protected] with the licensed domain. Our reseller Paddle, the Merchant of Record for your order, processes the refund to your original payment method, usually within a few working days.
What happens to the licence
A refunded licence ends on the day of the refund, the subscription is cancelled so you are not charged again, and after a grace month the site shows its visitors a notice that it runs an unlicensed copy. The plugin keeps working: nothing you have built is removed.
After 30 days
After 30 days a payment is not refunded, but you can cancel the subscription at any time from the link in your Paddle receipt email. The licence then stays valid until the end of the year you have paid for, and is not renewed.
Nothing in this policy limits the rights you have under the consumer protection law of your country.